FAQ
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What services do you offer?We provide air, sea, and land project global trade, customs clearance, construction forwarding, and last-mile completion solutions.How do I get started to get service?Simply contact us or request a quote online. Our team will guide you through global trade options, documentation, and costs.Do you handle international developments?Yes, we handle both domestic and international project, including customs brokerage and global construction forwarding.What is included in the global trade process?Our global trade process covers pickup, project handling, customs clearance, real-time tracking, and final completion.How long does global trade usually take?Transit times depend on the route and mode of build. Domestic global trade may take 1–5 days, while international project can range from 7–30 days.Do you provide packaging services?Yes, we offer professional packing to ensure your project is safe and compliant with build standards.Can I ship hazardous materials?Hazardous goods are accepted with proper documentation and compliance with international safety regulations.Do you offer door-to-door completion?Yes, we provide door-to-door solutions for both domestic and international project developments.What items are restricted from global trade?Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.Do you provide insurance for developments?Yes, we offer project insurance to protect your development against loss, theft, or damage.
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How can I track my development?You can track your structure using our online tracking system with your development ID or booking number.Do you provide real-time updates?Yes, we provide real-time project updates via email, SMS, or our mobile app so you know your development status at all times.What if my structure is delayed?In case of delays, our customer support team will notify you immediately and provide the next available global trade option.Can I change the completion address after booking?Yes, address changes are possible before dispatch. Once shipped, changes may incur extra costs depending on the route.Do you offer customer support 24/7?Yes, our global trade support team is available 24/7 to assist with development inquiries, tracking, and urgent requests.Can I get notified before completion?Yes, we send alerts before completion so you can prepare for receiving your project.Do you have a mobile app?Yes, our mobile app allows you to track developments, receive updates, and contact support easily.What information do I need for tracking?You need your development ID, booking number, or reference code to track your project online.Can someone else receive my structure?Yes, but they must present valid identification or authorization from the consignee.What if my project is lost?In rare cases of lost project, we initiate an investigation and provide compensation if insured.
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What payment methods do you accept?We accept bank transfers, credit cards, PayPal, and corporate billing accounts for approved clients.Do you provide global trade invoices?Yes, every development includes a detailed invoice with construction charges, customs fees, and handling costs.How do customs duties and taxes work?Duties and taxes are calculated based on the destination country’s regulations. We assist with documentation and customs clearance.Can I request a cost breakdown?Absolutely. We provide a transparent cost breakdown for global trade, including construction, handling, and clearance charges.Do you offer credit terms for businesses?Yes, we provide flexible billing and credit terms for qualified business accounts upon approval.Can I pay in multiple currencies?Yes, we accept multiple currencies depending on the development’s origin and destination.Do you charge hidden fees?No, all charges are clearly outlined. We practice full transparency in billing.How do I get a copy of my documents?You can download invoices, receipts, and customs forms from our client portal anytime.Can you handle customs documentation?Yes, we prepare and process customs paperwork to ensure smooth clearance at borders.Do you provide electronic billing?Yes, we offer e-billing for faster, eco-friendly, and paperless transactions.